Refund policy

Applicable items can be returned within 30-days of the initial purchase date, and anything outside the 30-day period cannot be returned. Please contact customer service prior to sending any product back for a return, replacement, or exchange:

E: wearecoldsoreshield@gmail.com
PH: 949-281-4801

With your request, please include some additional feedback regarding the item so we fully understand your concerns. Your experience and privacy are important to us! Please include a note with your order ID and contact info in the package so we know it's yours.
Returns can be sent to the following address:

COLD SORE SHIELD
ATTN: Returns
6771 Warner ave P.O Box 1070
Huntington Beach, CA. 92647

Initial shipping charges are non-refundable. Shipping fees for returns and exchanges are the responsibility of the customer.
**COLD SORE SHIELD Customer Service can provide a return label for an easy return process. This fee will then be deducted from the final refund.